1079 Jobs in Kolkata, West Bengal - Page 7

Job Summary: We are seeking a proactive and detail-oriented CRM Sales Support Executive to assist our sales team in managing customer relationships, maintaining CRM data integrity, and supporting sales operations. The ideal candidate will act as a liaison between the sales team, customers, and other departments to ensure a smooth sales process and exceptional customer experience. Key Responsibilities: Manage and update customer records in the CRM system (e.g., Salesforce, Zoho, HubSpot) ensuring data accuracy and integrity. Track leads, opportunities, and sales performance using CRM reports and dashboards. Coordinate with the sales team to follow up on leads and ensure timely responses to client inquiries. Assist in preparing sales presentations, proposals, quotes, and contracts. Generate weekly and monthly sales reports and dashboards for the management team. Provide administrative support to the sales team (calendar coordination, meeting scheduling, follow-ups). Monitor customer engagement and support retention efforts using CRM tools. Assist in executing CRM campaigns and tracking their effectiveness. Maintain a deep understanding of the company’s products and services to support sales activities. Troubleshoot and resolve basic issues related to the CRM system and escalate complex problems to the CRM administrator or IT team. Requirements: Bachelor’s degree in Business Administration, Marketing, or a related field. 1–3 years of experience in a similar role, preferably in a B2B or B2C sales environment. Hands-on experience with CRM platforms (e.g., Salesforce, Zoho CRM, HubSpot). Strong knowledge of Microsoft Excel and data management tools. Excellent communication and interpersonal skills. Strong organizational and time management abilities. Attention to detail and a proactive attitude. Preferred Skills: Experience working closely with marketing teams and understanding of sales funnels. Familiarity with email campaign tools and CRM automation features. Ability to handle multiple priorities in a fast-paced environment. Job Type: Full-time Pay: Up to ₹20,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Experience: Sales support: 1 year (Required) Language: English (Required) Location: Kolkata, West Bengal (Required) Work Location: In person

Overview Job Description The Product Owner (PO) is responsible for defining stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. Responsibilities Drive the creation of user stories for all team-level work; collaborate with internal and external stakeholders to align stories to minimal viable product (MVP); ensure stories have program-level alignment and that dependencies are effectively documented and communicated. Work with internal stakeholders to continuously prioritize and refine the team backlog based on changing customer and business requirements; ensure alignment with program-level priorities and cross-team work items. Regularly engage with customers partners and internal stakeholders to refine the minimally viable product (MVP) as needed; conduct quantitative and qualitative research to better address customer needs. Engage with internal stakeholders to identify risks and dependencies; escalate and create awareness of dependencies across teams when needed; ensure team-level and cross-program work is in alignment with portfolio investment status. Monitor schedules for all deliverables; continuously update stakeholders on team progress; raise awareness with leadership when delivery of product is at risk. Participate in internal industry and customer events; present or facilitate learning sessions. Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and trends. Minimum Qualifications Bachelor's degree or equivalent experience Strong understanding of software development methodologies Strong business and technology acumen Strong problem solving critical thinking and analytical skills Strong oral written communications and presentation skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Strong organizational multi-tasking and time management skills Strong collaboration skills applied successfully within team and all levels of employees in other areas as well as ability to work independently as needed Ability to thrive in a fast paced deadline driven environment Demonstrated ability to develop and use engaging informative and compelling presentation methodologies Ability to remain customer focused and dedicated to meeting the expectations and requirements of both internal and external customers while balancing the priorities of the company and the product Strong leadership presence; provides thought leadership for the company and the product line Demonstrated ability to take software solutions to market Ability to make sound decisions in a timely manner Up to 25% travel time required What you will be doing Drive the creation of user stories for all team-level work; collaborate with internal and external stakeholders to align stories to minimal viable product (MVP); ensure stories have program-level alignment and that dependencies are effectively documented and communicated. Work with internal stakeholders to continuously prioritize and refine the team backlog, based on changing customer and business requirements; ensure alignment with program-level priorities and cross-team work items. Regularly engage with customers, partners, and internal stakeholders to refine the minimally viable product (MVP) as needed; conduct quantitative and qualitative research to better address customer needs. Engage with internal stakeholders to identify risks and dependencies; escalate and create awareness of dependencies across teams, when needed; ensure team-level and cross-program work is in alignment with portfolio investment status. Monitor schedules for all deliverables; continuously update stakeholders on team progress; raise awareness with leadership when delivery of product is at risk. Participate in internal, industry, and customer events; present or facilitate learning sessions. Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and trends. What will make you successful Bachelor’s degree or equivalent experience Strong understanding of software development methodologies Strong business and technology acumen Strong problem solving, critical thinking and analytical skills Strong oral, written communications and presentation skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Strong organizational, multi-tasking and time management skills Strong collaboration skills, applied successfully within team and all levels of employees in other areas, as well as ability to work independently as needed Ability to thrive in a fast paced, deadline driven environment Demonstrated ability to develop and use engaging, informative and compelling presentation methodologies Ability to remain customer focused and dedicated to meeting the expectations and requirements of both internal and external customers while balancing the priorities of the company and the product Strong leadership presence; provides thought leadership for the company and the product line Demonstrated ability to take software solutions to market Ability to make sound decisions in a timely manner Up to 25% travel time required

Accounts and Admin Executive Accounts and Admin Executive role. You can tailor it further depending on the industry, seniority level, or specific company requirements. Job Title: Accounts and Admin Executive Location: [Insert Location] Department: Finance & Administration Reports to: [Finance Manager / Admin Manager / Director] Employment Type: [Full-time / Part-time / Contract] Job Summary: We are seeking a detail-oriented and proactive Accounts and Admin Executive to manage the day-to-day financial transactions and administrative operations of our office. This role requires a blend of accounting expertise and administrative competence to support both financial and operational efficiency. Key Responsibilities: Accounting Duties: Handle daily bookkeeping and accounting tasks using accounting software (e.g., Tally, QuickBooks, Zoho Books). Prepare and process invoices, receipts, payments, and vouchers. Maintain accounts payable and receivable ledgers. · Experience in basic tally, accounting, GST, Audit Bank reconciliation and petty cash management. Assist in the preparation of financial reports, budgets, and audits. Ensure timely tax filings including GST, TDS, and income tax returns. Liaise with external auditors, tax consultants, and financial institutions. Administrative Duties: Oversee general office operations, including procurement of office supplies and vendor management. Maintain employee records, attendance, and leave records. Assist in recruitment and onboarding of new employees. Organize meetings, manage calendars, and coordinate logistics for events or visits. Ensure compliance with company policies and local regulatory requirements. Support the HR and operations team with documentation and data management. Requirements: Bachelor’s degree in Commerce, Business Administration, or related field. 2+ years of experience in accounting and administrative roles. Proficiency in accounting software and MS Office Suite. Strong understanding of financial regulations and taxation. Excellent organizational, communication, and multitasking skills. Ability to maintain confidentiality and handle sensitive information. Working Conditions: Candidate shall have to relocate to Bhutan (Thimpu) . Fooding and lodging will be provided by Company. May require occasional extended hours during audit or tax season. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Application Question(s): Can you relocate to Bhutan location Your current and expected ctc Do you have experience in both Accounts and Admin? Language: English (Preferred) Work Location: In person

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into application designs. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with stakeholders to gather and analyze requirements. - Design and develop applications based on business process requirements. - Implement best practices for ServiceNow Configuration Management Database (CMDB). - Provide technical guidance and support to the development team. - Conduct regular code reviews and ensure adherence to coding standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB). - Strong understanding of ITIL framework and its application in CMDB management. - Experience in integrating CMDB with other ITSM modules. - Hands-on experience in ServiceNow platform customization and configuration. - Knowledge of scripting languages such as JavaScript and AngularJS. Additional Information: - The candidate should have a minimum of 2 years of experience in ServiceNow Configuration Management Database (CMDB). - This position is based at our Kolkata office. - A 15 years full time education is required. 15 years full time education

Need someone who can work from home and also willing to travel sometimes, We dont have any office in Kolkata so person must willing to attend client meetings in various places. Person should be flexible Design and implement overall recruiting strategy Develop and update job descriptions and job specifications Perform job and task analysis to document job requirements and objectives Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc Source and recruit candidates by using databases, social media etc Screen candidates resumes and job applications Must willing to travel (must) Able to work in pressure Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Language: English (Preferred) Work Location: Remote

Position: Line QC (Quality Controller) – Apparel Manufacturing Location: Kolkata Salary: Up to ₹25,000 per month About the Company: A well-established apparel manufacturing brand based in Kolkata, known for its quality-driven approach in ethnic and contemporary fashion. The company serves both domestic and international markets and is focused on maintaining high production standards. Key Responsibilities: Perform in-line quality checks during various stages of garment production. Identify defects and ensure corrective actions are taken in real-time. Coordinate with line supervisors and tailors to maintain quality benchmarks. Maintain QC reports and documentation for daily inspections. Ensure final products meet the company’s quality standards before moving to the finishing stage. Provide feedback to production teams to prevent recurring issues. Requirements: Minimum 2–4 years of experience in garment/apparel QC, preferably in women’s ethnic wear. Strong understanding of stitching, finishing, fabric types, and quality norms. Attention to detail with a proactive approach to problem-solving. Ability to work in a fast-paced factory environment. Good communication and coordination skills. Work Schedule: Full-time, 6 days a week Send your updated CV on WhatsApp- 9834908547 Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: Day shift Experience: Quality control: 3 years (Required) Line Control: 3 years (Required) Garments Industry: 3 years (Required) Garments Manufacturing: 3 years (Required) Work Location: In person

** Company Name: Klizo Solutions Pvt. Ltd. ** Company Website: www.klizos.com ** Location: Astra Tower, Newtown, Akanksha More (Near City Centre 2 ). ** No. of vacancies: 2 ** Job Type: IN OFFICE, Full-time ** Shift timing: Needs to be flexible ( Drop service is available for shifts ending after 11 PM ) ** Working Days: Monday to Friday (5 Days) ** Week Off: Saturday & Sunday (Fixed off) ** Salary: Open to discuss (based on current salary, experience and interview performance) About Klizo Solutions: Klizo Solutions, founded by Joseph Ricard, is an IT company that develops outstanding applications and techs in an enterprise environment, located near CC2 in the New Town Area, Kolkata. But it isn’t the first brainchild of our founder, as he also has multiple start-ups to his credit, including one of the largest music apps in Italy and a first-of-its-kind Cannabis Vending Machine. So, naturally, being a part of a company founded in the Philippines and run by such a visionary tech leader and a serial entrepreneur, our employees always have ample opportunities to learn and grow as the company evolves. Currently, our big happy Klizo family consists of 50+ employees. But we want to extend the happiness of working and collaborating with talented individuals even further. And by this, we mean we will hire more talents over the next few weeks! Position Overview: We seek experienced Python Developers with a minimum of 3+ years of experience in Django/FastAPI . As a Python Developer at Klizo Solutions , you will be part of a dynamic and fast-paced environment, working on exciting projects involving Backend Technologies, Data Engineering, Machine Learning, and other emerging technologies. This role will require you to collaborate with other developers and contribute to developing various projects within our organization. **Responsibilities: Collaborate closely with other Python developers and mobile developers in a remote working environment. Work in collaboration with Product Management to understand, analyze, and implement product requirements. Follow established design patterns, write clean and readable code, and design software components effectively. Assist in testing, debugging, and troubleshooting code to ensure optimal performance. Optimize existing code and identify and resolve any bugs or errors. Extend and enhance the current software architecture as needed. Adapt to a fast-paced , collaborative environment focusing on learning and growth. Evaluate and select appropriate technology choices for various projects. Deliver high-quality software within scheduled timelines. **Required Skills and Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field. 1.5-3 years of professional experience in Django-based Python development. Proficiency in Python-based server-side Django or Fast API. Familiarity with databases, including MongoDB Or MySQL. Strong knowledge of computer science fundamentals, including Operation Systems, Networking , Data Structures, Databases, and Debugging. Working experience with Git . Excellent communication and teamwork skills. Self-motivated and capable of working independently while maintaining focus. **Must-Haves: Proficiency in Python and its core principles. Experience with RESTful web services and integrated development environments. Software Development Lifecycle Knowledge and Design Pattern Knowledge **Nice to Have: Experience with multiple programming languages, such as JavaScript or Go. Experience with Flask Web Framework in Python, . Understanding of software development Best Practices. Knowledge of IoT, Balena, Raspberry Pi, or Arduino. Familiarity with Machine Learning Algorithms or Deep Learning or Gen AI. Knowledge of building data pipelines, data warehouses, and analytics platforms. Experience with BitBucket or GitHub an d Visual Studio. ** Company Perks: Company housing assistance for people relocating if needed or if the commute is too far. Up to 28 days off in a year, including sick leave, casual leave, and paid holidays. Bonuses based on performance and dedication. Advanced training opportunities available for professional growth. Collaborative and supportive work environment. Opportunity to work with a diverse and talented team. Access to cutting-edge HR software and tools. Interested candidates are requested to send us their updated CV through indeed.com or email us at kuheli@klizos.com /a.mandal@klizos.com for scheduling interview with us. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Location Type: In-person Schedule: Day shift Monday to Friday Application Question(s): Current Take Home Monthly Salary? Expected Take Home Monthly Salary? Maximum Notice Period? Can you join immediately? Education: Bachelor's (Preferred) Experience: MongoDB: 2 years (Required) Python: 3 years (Required) Django: 3 years (Required) AWS: 2 years (Required) Language: English (Required) Location: Kolkata, West Bengal (Required) Shift availability: Day Shift (Required) Work Location: In person

Candidate having work experience in stock market share , banking domain , financial market should apply for this position. Dealing with products like Share, mutual fund, bonds, Loans, Insurance etc. Location - Kolkata(West Bengal) Candidates residing outside Kolkata are requested not to apply. Salary - According to market standards. Job Specification Qualification – Graduation any stream. Job description. Candidate only having work experience in stock market share broking companies should apply for this position. Dealing with product like mutual fund, bonds etc. -- Candidate will be responsible for dealing with clients (HNI & Super HNI) -- Advising HNI clients on their Investments and managing their overall financial portfolio and deepening the wallet from existing clients. Track HNI & Super HNI Client segment in the market for new client acquisition. Job Types: Full-time, Permanent Pay: ₹100,000.00 per month Schedule: Day shift

ONLY EXPERIENCED IN ELECTRONIC PRODUCTS SALES CANDIDATES CAN APPLY . Minimum 6 Months of counter sales experience in any electronics company candidates can apply This is not a field job. This is counter sales. Have to sale electronic products like TV, Camera, Accessories in store. Product: Play Station Salary: Upto 20K NTH+Pf+ESI+Incentives Qualification: Graduation Must Locations: Park Street Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Work Location: In person

Key Responsibilities: Plan and execute digital marketing campaigns Manage and optimize content for the company’s website and social media platforms understanding of digital platforms and tools Creative thinking and good communication skills Basic knowledge of graphic tools (like Canva or Adobe tools) is a plus ONLY INTERNS ARE WELCOME Job Type: Full-time Pay: ₹4,000.00 - ₹5,000.00 per month Schedule: Day shift Work Location: In person

Position - Finance Academic Content writer Shift - Day Shift Salary - 13000-15000 in hand (for fresher) Job Description: We are seeking a skilled Finance Academic Content Writer to create high-quality, research-based content on finance topics. The ideal candidate will have strong knowledge in financial theories, accounting, investment, and related fields. Responsibilities include writing academic articles, case studies, exam prep materials, and editing existing content to ensure accuracy and clarity. A background in finance or economics and excellent writing skills are essential. Key Requirements: Degree in Finance(BCOM/MCOM)required . Strong academic writing and research skills Ability to simplify complex financial concepts Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): HAVE YOU DONE BCOM/MCOM? Education: Bachelor's (Preferred) Location: Kolkata, West Bengal (Preferred) Work Location: In person

Position - Finance Academic Content writer Shift - Day Shift Salary - 13000-15000 in hand (for fresher) Job Description: We are seeking a skilled Finance Academic Content Writer to create high-quality, research-based content on finance topics. The ideal candidate will have strong knowledge in financial theories, accounting, investment, and related fields. Responsibilities include writing academic articles, case studies, exam prep materials, and editing existing content to ensure accuracy and clarity. A background in finance or economics and excellent writing skills are essential. Key Requirements: Degree in Finance(BCOM/MCOM)required . Strong academic writing and research skills Ability to simplify complex financial concepts Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): HAVE YOU DONE BCOM/MCOM? Education: Bachelor's (Preferred) Location: Kolkata, West Bengal (Preferred) Work Location: In person

Establishing and nurturing strong relationships with business clients in the food service industry. Assessing the specific requirements of different businesses regarding product types, quantities, and quality. Promoting bakery products and services to potential clients and managing existing accounts. Handling orders, ensuring timely delivery, and managing inventory. Communicating effectively with clients, internal teams, and suppliers. ****Interested candidates can contact at 8981003103 Job Types: Full-time, Permanent Pay: ₹10,036.24 - ₹15,529.45 per month Benefits: Paid time off Schedule: Day shift Work Location: In person

Responsibilities: · Driving Sales Growth: Developing and implementing sales strategies to achieve company revenue targets, identifying new sales opportunities, and analyzing market trends. · Team Leadership and Mentoring: Overseeing a sales team, hiring and training new representatives, and mentoring less experienced team members to improve performance. · Client Relationship Management: Building and maintaining strong, long-term relationships with key clients, providing ongoing support and guidance, and recommending new opportunities. · Sales Strategy and Planning: Analyzing sales data, identifying potential new clients, developing sales plans, and preparing reports. · Negotiation and Contract Management: Leading and coordinating contract negotiations for successful deal closures. · Sales Process Improvement: Teaching improved sales processes to enhance team performance and achieve company goals. · Communication and Collaboration: Collaborating with other departments, including marketing, customer service, and billing, to achieve sales goals. · Data Analysis and Reporting: Gathering and analyzing sales data, preparing regular reports, and presenting them to management. Skills and Qualifications: · Proven Sales Experience: Typically, a minimum of 5 years of sales experience in a business-to-business setting, with a focus on consultative sales approaches. · Leadership and Management Skills: Demonstrated ability to lead, motivate, and mentor a sales team. · Strong Communication and Interpersonal Skills: Excellent communication, presentation, and negotiation skills to build rapport with clients and team members. · Analytical and Problem-Solving Skills: Ability to analyze sales data, identify trends, and develop effective sales strategies. · Knowledge of Sales Management Software: Proficiency in using popular sales management software to track sales activities and manage the sales pipeline. · Understanding of Market Trends and Competition: Staying informed about market trends, competitor activities, and emerging technologies. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Weekend availability Work Location: In person

Join Our Team at Calcutta Business School! Assistant Professor: Marketing / Business Analysis & Data Analytics Eligibility: Ph.D with min 4-5 years teaching experience. Kolkata, India Full Time Apply Via Email: [email protected] / [email protected]

Join Our Team at Calcutta Business School! Research Associates: HRM/Finance/ Digital Marketing/ Business Communication Eligibility: Master’s Degree & Ph.D Pursuing / enrolled Kolkata, India Full Time Apply Via Email: [email protected] / [email protected]

Job Description Role Purpose The purpose of the role is to source and hire the right talent against the requirements shared by the business and ensuring a positive employer brand experience for the candidate throughout the hiring process. ͏ Do 1. Hire the required talent from the different sourcing channels Understand business projections and urgency of talent requirements across order and cadre demands, skill type (type A/B/C), volume vs. niche etc. As per the talent requirements shared by the business, Create sourcing plan as per hiring channel mix and cost considerations Utilize job portals, consultants, employee referral to find the right fit from the industry/ within Wipro For the shortlisted candidates, facilitate the selection process with the technical panel As per the requirement by the business, facilitate different selection tests like technical programming language skills Conduct HR evaluation round and negotiate with the candidate(s) on the salary, position etc Take necessary approval from the tower lead/ head ensuring, hiring is strictly as per Wipro’s salary range, minimizing exceptions to meet average cost per candidate target Formally roll out the job offer to the selected candidate(s) and coordinate with him/ her for offer acceptance Motivate, engage and maintain relationship with the selected candidate(s) from time to time till their joining Coordinate with the HRSS team for background verification of the selected candidate Communicate with Business Teams and Managers to from time to time on the status of joining etc ͏ 2. Manage Candidate Experience throughout the recruitment process Conduct candidate connect and pre-hiring candidate engagement activities to ensure healthy joining ratio Adherence to Wipro guidelines, processes and protocols with respect to responsiveness, clarity, compensation structure, SLAs, quality and auditability in all candidate communication, and deliver Zero valid escalation on hiring process Resolve candidate concerns and manage candidate escalations, turnaround slightest negative experience Daily maintain the data on the recruitment tool (Synergy) and upload all the candidate documents from time to time Ensure the weekly/ monthly/quarterly dashboards are updated and readily available for the management review Conduct meetings with WMG teams to update on the progress, risk and issues involved in hiring for a position and seek help if necessary Follow checks and balances placed by the recruitment team and conduct regular reviews with the management to ensure reliability, quality and integrity of recruitment data in the system ͏ Deliver No. Performance Parameter Measure 1. Fulfilment Targets Numbers per quarter as per plan (Fulfilment ratio, net add) Numbers per quarter as per plan (Fulfilment ratio, net add) Numbers per quarter as per plan (Fulfilment ratio, net add) 2. Average Recruitment Cost Per Person Deviation from Wipro salary range - Numbers as per plan 3. Customer Satisfaction Candidate Experience – Zero escalations Hiring Manager satisfaction score – As per plan 4. Cost of hiring (Cost incurred on portals, vendors etc) Deviation from Channel Mix and Budget - as per plan 5. Compliance % Deviation from Source-to-Hire policies – Zero Online / Tool data reliability – 100% ͏

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Solaris Admin. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: L&P Policy Acquisition & Servicing. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance ͏ Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis ͏ Deliver No. Performance Parameter Measure 1. MIS Management and Reporting Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements 2. Stakeholder Management Customised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements 3. Team Management Team attrition %, Employee satisfaction score ͏ ͏ Mandatory Skills: MIS. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description India Operations team works on Debt Management / Collections, Account Receivables, Governance & IS Enablement, Warehouse & Logistics and Revenue Assurance. ͏ Debt Management / Collections – Responsible for collection plan vs achievement, reducing balance sheet exposure, reducing gross debts & reducing DSO Claims Submissions Customer follow ups Dispute resolutions Reconciliations EFT allocations Updating RMS LD declarations Raising CNR Governance & IS Enablement Tools - RMS, LD, SOX Audits MIS, EFTs, DN, Prelegal Not Committed Debts Support HC Validation and Control Seat Optimization and Control Vendor Payment DLP incident closures Demand Notices Payment reminder requests ͏ Account Receivables LD PDD FTDS WCT C-Form GST Legal Revenue Assurance Timely invoicing/Billing to avoid the revenue leakage, on time billing which will enable revenue recognition in same Quarter To Estimate quarterly revenue WBS wise with carry forward, Renewals, New Book and Bill To prepare Revenue dependency list related to pending Renewal PO, Project signoff, Resources deployment and Pending Billing and follow-up with Sales and PM's for its closure during the quarter. Ensure all the orders are uploaded in RR Portal & ensure all efforts are updated during month and quarter closure. Tracking >90 days reversals for T&M and AMC cases To track Project based billing and milestone Flash weekly report on Revenue, Billing and Unbilled Warehouse & Logistics Responsible for products operations to fulfil customer orders pan India Responsible for end user spares & enterprises spares support for annuity biz – CIS ͏ ͏ Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. ͏ Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFP’s received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs ͏ Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor ͏ 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc ͏ 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Microsoft Dynamics 365 Finance. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way ͏ DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. ͏ ͏ ͏ Mandatory Skills: L&P Policy Acquisition & Servicing. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Convent educated below the age of 35 years old with Good Communication Skills, Knowledge of MS Office and 5yrs min. exp. in the same role Job Type: Full-time Schedule: Day shift Ability to commute/relocate: Kolkata, Kolkata - 700071, West Bengal: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 5 years (Preferred) Language: Hindi (Preferred) English (Preferred)